Return Policy
Physical Books
Eligibility for Returns/Exchanges: Customers can return or exchange physical books within 14 days of purchase, provided the books are in their original, undamaged condition. Books returned with signs of wear, damage, or alteration may not be accepted for return or exchange.
Return Process: To initiate a return or exchange, customers must contact our customer service team with their order number and reason for return. Instructions for mailing the books back to us will be provided.
Refunds: Refunds will be processed to the original method of payment within 7-10 business days after the returned item is received and inspected. Shipping costs are non-refundable, and a restocking fee may apply.
Digital Books
Return/Cancellation Policy: Due to the nature of digital content, returns or cancellations are generally not accepted. However, we are committed to ensuring customer satisfaction. If you encounter technical issues with your digital book, please contact our customer service for assistance.
Refunds for Technical Issues: In cases where a technical issue cannot be resolved, a full or partial refund may be offered at our discretion.
Online Courses
Access to Content: Upon purchase, users will gain immediate access to the course materials. As the content is pre-recorded and available instantly, users are encouraged to review the course outline and sample materials provided before purchase to ensure the course meets their needs.
Cancellation and Refund Policy: Due to the immediate availability of course materials, we generally do not offer refunds once a user has enrolled and accessed the course content. However, we stand by the quality of our courses. If, within the first 14 days of access, you are not satisfied with the course, you may contact our customer service to request a refund.
Technical Issues: If you experience technical difficulties accessing or navigating the course content, please contact our support team immediately. We will work with you to resolve these issues promptly. In cases where a technical issue prevents access to the course and cannot be resolved, a full or partial refund may be offered at our discretion..